Jobs

To support the Commercial team, we are looking to recruit a Customer Specialist to join Leeds Bradford Airport, to be the primary point of contact for every LBA customer across all touchpoints, surprising and delighting them with each interaction and securing a positive customer perception in the catchment.

Main Responsibilities

·         To have a clear understanding of consumers and customers in the LBA catchment

·         To be an ambassador for the LBA customer, inspiring colleagues across the business to drive a positive customer experience and have a customer-first mindset

·         To execute LBA’s customer complaints process, utilising the most appropriate communication channel(s) for the situation

·         To formulate proactive social media messaging that adheres to the brand guidelines and supports LBA’s operational performance

·         To respond appropriately to customer reviews across all channels

·         To follow scripts and response/compensation matrices defined by the commercial team

·         To recognise complaints that can be dealt with immediately and those that require escalation

·         To answer booking queries, make changes and administer refunds where necessary

·         To ensure any new complaint handling regulations and legislative changes are followed, whilst identifying any consequential risks that could impact LBA

·         To assist in the delivery of LBA’s customer and marketing strategies

·         To support the Manager, Customer & Marketing in LBA’s ongoing market and customer research programmes, occasionally working with external third parties to explore current conditions, perceptions and sentiment

·         To aid the wider commercial team in the overarching objective of growing LBA’s total passenger numbers, and increasing both aeronautical and non-aeronautical yields

This job description is intended to reflect the post holder’s duties that would normally be expected to be undertaken. Owing to the nature of the post, the above duties are not exhaustive and the company may require you from time to time to undertake additional duties within your capabilities.

Person Specification

·         At least 12 months’ experience of working in a customer-centric environment

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

If you are interested in applying for this role, please forward your CV and Covering Letter to recruitment@lba.co.uk.

Closing date for all applications is Friday 31^st March 2023.

We are currently recruiting for 2023 both full time and part time Aviation Security Officers to join our team and have the following working options available from January 2023:

Permanent Full Time 40 hours - working a roster pattern of 3 days on 3 days off (consisting of early shifts starting from 0300 / 0400hrs and afternoon shifts starting anytime from 1100hrs - Starting salary £20,856

Permanent Part Time 21 hours - working a roster pattern of 3 days on 3 days off (consisting of early shifts starting from 0300 / 0400hrs and afternoon shifts starting anytime from 1200hrs - Starting salary £10,949

Main Responsibilities

This is a customer facing role in which you will be required:-

·         To carry out full and effective searches of baggage and airport supplies

·         To carry out full and effective searches of people

·         To carry out full and effective searches of vehicles

·         Undertake patrols of the airport terminal & grounds

·         To control access into restricted areas of the Airport

·         Check identification or travel documents for all passengers, staff and airport users requiring access to restricted areas

·         Deal with on-site security incidents with the team

·         Operate the x-ray equipment to screen all luggage for both the cabin and hold including other items being carried into restricted areas

·         Provide excellent customer service to all passengers travelling through the airport

·         Help with other departments at the airport if/when required

Person Specification

·         Fluent English language capability, both written and spoken;

·         Interpersonal and customer service awareness and skills;

·         Attention to detail

·         Smart appearance;

·         Punctuality;

·         Valid passport / drivers licence.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

If you are interested in applying for this role, please forward your CV and Covering Letter to recruitment@lba.co.uk.

Closing date for all applications is 31st March 2023.

To support the future growth of the Airport and the Customer Experience team, we are currently recruiting for Customer Experience Officers to join Leeds Bradford Airport in delivering an excellent one-stop customer experience from start to finish whilst maintaining exceptionally high standards.

The Customer Service team are a hardworking, fast paced, dynamic group and are the ambassadors of LBA®. The team’s responsibility is to create excellent first impressions of all customer journeys and leave all our customers with 100% satisfaction.

The role specialises in transporting and moving people from all on site car parks, welcoming customers to the airport terminal, running car-parking services including the Meet and Greet service. We also deliver the Passenger with Reduced mobility (PRM) service.

We have full time 42 hour a week and 21 hours part time vacancies.

Salaries range from £21,898.80 to £24,088.68 for full time, and from £10.949.40 to £12,044.34 for part time.

Main Responsibilities

To deliver the operational activities of

• PRM service
• Ambulift Driving and Operation
• All Car Park Operation Duties including moving of customer vehicles
• Landside Bussing (If you have a PSV Licence and valid CPC only, Training can be provided for the right candidate)
• Airside Bussing
• Control Centre operation

• To project a positive and professional image of the operation to staff, customers & business partners alike.

• Assist with the journey of PRM customers at all times, ensuring SLA is met and customer service levels are high. This could be greeting the customer, moving them through the terminal, or helping the customer on and off the aircraft.

• To operate and monitor the Parking and PRM computer systems.

• To deal with customers directly by answering queries and delivering excellent customer service.

• To safely move customers vehicles and park them securely, and make sure they are back ready for collection in a timely manner.

• To ensure that you drive morale and keep a clear communication line to staff, managers, other business partners and customers

Person Specification

·        Flexible and available for shift work, across a 24 hour period, on a roster pattern to suit the needs of the business.

·        Fluent English language capability, both written and spoken is essential.

·        Excellent customer service skills

·        Attention to detail and the ability to work in a busy environment.

·        Smart appearance

·        Good timekeeping and punctuality

·        Excellent communication with Customers, Airlines, Handling Agents and business partners

·        Resolve problems relating to customers

 ·        Good computer skills

·        Ensure all daily tasks are complete in a given timescale

·        Use mobile / PDA / Tablets Applications and web based programs

·        Ensure full compliance to Safe Operating Procedures

·        For driving duties, Full UK Driving License, held for a minimum of 3 years

·        Minimal Penalty points (3 or less)

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

If you are interested in applying for this role, please forward your CV and Covering Letter to recruitment@lba.co.uk.

Closing date for all applications is 31st March 2023.

To support the Lounge team, we are looking to recruit a Temporary Kitchen Assistant to join Leeds Bradford Airport, to assist in providing a first class service to our Lounge customer.

Main Responsibilities

• Adhere to professional standards of food presentation, production and portion control.
• Assist in the stock control of food. Monitor the food wastage.
• Work in line with standard operating procedures including hourly, daily and weekly tasks which includes maintenance, cleanliness and compliance in the operation of the lounges.
• Maintain stock levels, date and rotation and replenish food buffet service in the lounge.

Person Specification

• Strong interpersonal and problem solving abilities.
• Responsible and reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work as part of a team.
• Minimum Level 2 Food Hygiene certification preferred but not essential as this can be provided.
• Willing to work on a flexible basis as the hours of operation for the Lounge are 03.30am – 8.30pm.

• You will be required to work a range of shifts. Early shifts can start as early as 3.30am and late shifts can finish as late as 8.30pm. Our Lounges are open 7 days a week. Shift patterns are worked on a 4 days on 4 days off rotation on a 28-hour contract. Temporary contracts run March-October with the possibility of being kept on a permanent basis.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

If you are interested in applying for this role, please forward your CV and Covering Letter to recruitment@lba.co.uk.

Closing date for all applications is 31st March 2023.

To support the Lounge team, we are looking to recruit Lounge Hosts to join Leeds Bradford Airport, to assist in providing a first class service to our Lounge customers.

We currently have part time vacancies available of either 21 hours and 28 hours per week on either a 3 on 3 off or 4 on 4 off shift pattern. Salaries start at either £10,949 for 21 hours or £14,599 for 28 hours.

Main Responsibilities

To meet, greet and check all passengers into the Lounges

To work in line with standard operating procedures including hourly, daily and weekly tasks which includes maintenance, cleanliness and compliance in the operation of the lounges

To maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.

To provide a food and drinks service in all lounges to customers

To prepare and serve alcoholic and non-alcoholic beverages in accordance with the airport alcohol policy.

To provide assisted service to passengers during their stay including knowledge and assisting with allergens and dietry requirements. Perform ‘back of house’ duties when catering staff members are not present or are busy.

Person Specification

A team player with customer experience being the utmost focus

Computer literate on mainstream PC applications including Microsoft office

Able to work on own initiative

Willing to work on a flexible basis as the hours of operation for the Lounge are 04.30am – 8.30pm.

You will be required to work a range of shifts. Early shifts can start as early as 4.30am and late shifts can finish as late as 8.30pm. Our Lounges are open 7 days a week. Shift patterns are worked on a 3 days on 3 days off rotation on either 21 or 28 hour contracted hours per week.

Please note you must be a minimum of 18 years old to comply with our alcohol service policy.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

If you are interested in applying for this role, please forward your CV and Covering Letter to recruitment@lba.co.uk.

Closing date for all applications is 31st March 2023.

To support the Cleaning team, we are looking to recruit a Cleaning Manager to join Leeds Bradford® Airport, to ensure all of our service standards are achieved across the terminal by delivering results in a fast-pace working environment.

Main Responsibilities 

-          Compliance checks

-          Local Audit processes

-          Completion of Fault Report/SIR (safety incident report) and data compliance forms

-          You will drive our team of Supervisors and in House Cleaners to deliver outstanding customer experience.

-          Create change in our current processes and find more suitable ways of working for our staff to become efficient in all they do.

-          Own the standard for the team and drive a culture that embraces this.

-          Create a team that excel in all they do and have passion for their roles.

-          Bring ownership and passion in to the team where pride in the job is essential

-          Deliver 1:1’s and other team meetings to discuss challenges and ways of working.

-          Have a can do attitude and don’t be afraid to get involved.

-          Own the relationships with our suppliers and drive cost and working efficiencies.

-          To support orders and act as a intermediary in the event of an emergency within the airports campus (Managing, communicating and co-ordinating).

-          Trained as a first Aider to assist with passenger and staff emergencies.

-          An understanding of each department ‘Risk Register’

-          Ensure all observations are reported/followed up and due focus given

-          Control the teams HSE agenda and ensure all COSHH and RIDDOR breaches are investigated and reported accordingly.

-          Proactive task allocation and planning

-          Good housekeeping

-          All reports are generated with timescales issued

-          Manage their part in the customer journey at LBA

-          Drive a customer first approach with their team

-          Ensure customers Health and safety is at the forefront of the team’s objectives

-          Deliver an open approach to the terminal for customer to ask questions.

Person Specification

Health and safety knowledge

Customer service skills or qualifications

Commercial awareness

Pro-active and have a ‘Can Do’ attitude

Self-motivated

Team player

Leadership skills

Work alone in stressful environments

Working shifts, based on 24/7 cover

Good written/verbal communication skills

Good computer literacy

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

If you are interested in applying for this role, please forward your CV and Covering Letter to recruitment@lba.co.uk.

Closing date for all applications is 31st March 2023.

To support the Finance team, we are looking to recruit a Commercial Finance Analyst to join Leeds Bradford Airport, to join our growing Commercial Finance team, supporting the Head of Commercial Finance to deliver commercial insight to support business growth

Main Responsibilities

·           To ensure that the Finance Team is supported in delivering the overall team objectives.

·           To represent the airport with all key stakeholders in order to establish and maintain an outstanding reputation for the highest possible standards in all aspects of the department.   

·           To maintain the highest possible standards of integrity, customer focus, commitment to Leeds Bradford Airport, ensuring that our Vision, Values & Behaviours are at the heart of everything we do. ·         

·         Creating and producing regular reporting of KPIs of the whole business to support management decisions with a key focus on passenger numbers and revenue streams.

·         Providing commentary on key trends including passenger numbers, spend per head, ATV etc.

·         Taking ownership of headcount reporting and working with the business to understand any areas of challenge

·         Building and implementing data analytic/BI tools using Access or Qlik to provide detailed trend analysis on current year trends, vs. prior year, budget and forecast

·         Improving current 5 Year financial plan model through automation and simplification, to allow ease of use, sensitivity modelling and integration with the budget / forecast models

·         Supporting the quarterly forecasting process, from building quarterly model using robust data through to business partnering

·         Business partnering with Finance and non-Finance colleagues

·         Working with our IT team to support the data strategy roadmap specifically through adoption and use of Access Dimensions within the Finance team

  ·         To ensure that the Finance Team is supported in delivering the overall team objectives.

  ·         Support budgeting, forecasting and longer-term strategic planning across the company

  ·          Taking responsibility for ensuring the accuracy of reporting and making improvements to ensure all reporting is timely

Person Specification

·         Advanced Excel is essential including strong financial modelling skills and report building experience

·         Knowledge of Qlik, Access or other data analytics software skills

·         Qualified (CIMA/ACMA/ACA)

·         Commercial Finance experience preferable

·         Strong interpersonal skills to build key relationships with business partners

·         Ability to interpret financials into meaningful insight

·         Good commercial awareness

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

If you are interested in applying for this role, please forward your CV and Covering Letter to recruitment@lba.co.uk.

Closing date for all applications is 31st March 2023.

Team Leader at Starbucks Leeds Bradford Airport

Contract: Permanent /Full time

Hours per week: 30 hours

Pay rate: £11.70 per hour - plus additional £1.50 per hour for all hours worked between midnight and 6am

Shift patterns: 3am - 11pm 

SSP and Starbucks joined forces in 2008 and the partnership has continued to go from strength-to-strength, with SSP now operating Starbucks outlets at key travel locations across Europe. These outlets offer passengers the same high standards of service, choice and quality of product they would expect to find at a high street Starbucks store.  

‘Come and join us in leading our team, in making Starbucks the greatest name in coffee’  

What you’ll do as a Starbucks Team Leader

• Lead the shift and motivate the team to drive sales  
• Follow opening, closing & shift changeover procedures ensuring effective handover  
• Ensure the cleaning schedules are followed with all cleaning monitored & allocated fairly 
• Complete daily due diligence paperwork
• Follow Health & Safety/Food Safety/Statutory requirements and report to Line Manager if required 
• Train the team on Starbucks standards
• Ensure cash procedures followed by all staff 

What we’re looking for in Starbucks Team Leader

• You are enthusiastic person who thrives in fast paced environment 
• You are self-motivated, always looking for new challenges and ways for further development
• You have Team Leadership experience 
• You have customer satisfaction at heart 
• You motivate and engage your team to ensure the targets are met 
• Due to some responsibilities within the Team Leader role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts 
• You will support your team while on shift to ensure the standards are met 

What we offer our Starbucks Team Leader

Free meal on shift

• Travel support
• Award winning training and development with access to apprenticeships 
• Up to 75% employee discount on a variety of SSP brands and franchises across the UK including M&S, Starbucks, Burger King, Caffe Ritazza and many more!
• Discounts on shopping, days out, health and wellbeing, cinemas and more!
• UK pensions Plans
• ​​​​​​​Share Incentive Plan (SIP)
• Life assurance
• Cycle to work scheme
• Wellbeing support: Retail Trust
• Family friendly leave
• Free Uniform 

 'Have an idea for the next best coffee, let us know now!'

Join our team as Starbucks Team Leader and let us be the best part of your journey!

To apply please follow the below link. Closing date for applications is 31^st March 2023.

https://www.sspcareers.com/uk/jobs/details.html?nPostingId=217323&nPostingTargetId=430268&id=Q8CFK026203F3VBQB8MV468MO&LG=UK&mask=stdextnew#

We are now recruiting for Customer Advisors for our store in Leeds Bradford Airport. The hourly rate for this role is £10.42.

We are looking for candidates to join us from 1^st April onwards and who can be flexible to meet our customers’ needs.

The basic hours for this role are 18 per week, and the days of work are 3 days.

Typical shift patterns are likely to cover AM, PM, Evenings and Weekend shifts between the hours of 0300 and 2200. The exact shift patterns will be discussed at interview stage.

To apply please click on the below link with job reference 198127BR.

Closing date for applications is 31st March 2023.

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